Real-time feedback collection with physical satisfaction kiosks
Increase customer loyalty and spend with feedback system
Understand factors that impact loyalty and customer satisfaction at every store and across locations. Feedback Devices are easy-to-use, accessible, and create on-brand feedback kiosks that return fast results. Feedback devices capture real-time service indicators that give a quick return on your investment.
Understand customer needs and preferences in real-time to make well-informed business decisions that cater to long-term success. Identify bottlenecks in service speed and product availability. With Press'nXPress feedback devices optimize resourcing and product selection according to busy times and consumer needs.Enable your staff to respond to problems immediately, resulting in happier customers and engaged employees.
Increase customer loyalty and lifetime value through repeat business
Tell Us About Your Locations
Whether you run a single forecourt or a nationwide c-store chain, tell us how many sites you have and we'll show you how Press'nXPress deploys across a network of unattended, high-traffic locations.
Deliver efficient and superior customer experiences
Achieve high volume feedback efficiently at every store next to exit or at cashier. Hear your customers and gather location-specific insights with ease, available anytime and accessible to everyone. The comprehensive coverage and real-time feedback data will help track and measure key service and loyalty metrics: customer service, speed of service, cleanliness, pricing, restrooms and product selection.
Flexible Feedback Devices for all Locations. Brandable Free Standing Kiosks.
FLOOR-STANDING Terminal
A modern and accessible way to collect opinions in real time with just a tap. Collect high volumes of feedback responses.
Ideal for:
**Typical uses: **
**Response rate: **
COUNTER KIOSKS
Counter-top kiosks are perfect for collecting customer feedback quickly right at the register, next to the fuel pump payment terminal, or by the coffee and fountain drink station. Understand what customers like or dislike about your brand, product, or service with real-time experience monitoring.
Ideal for:
AntiSpam:
**Control: **
WALL-MOUNTED KIOSK
Mount by the restroom door, walk-in cooler, or near the exit where counter space is limited. This data-driven approach allows you to take quick action in areas that need improvement.
Power autonomy:
Improving Service and Operation with Feedback
Enable your customers to tell you what is most important for them, in the way they want as they interact with your brand. Additionally, validate the results as seen through higher customer satisfaction scores and sales uplift, reinforcing your position as a leader in the convenience store sector.
Increase your convenience store’s customer lifetime value for long-term growth. Press'nXPress offers a powerful feedback solution to help you understand customer needs and preferences to ensure you deliver fast and friendly service in a well-presented facility for your busy shoppers, increasing loyalty and lifetime value.
The importance of collecting feedback for convenience stores
Convenience stores benefit from feedback tools that are quick and easy for customers to use. These tools capture customer sentiment instantly, providing valuable insights into the overall customer experience
FAQ
Frequently Asked Questions
Can feedback kiosks be placed at the pump, not just inside the store?
Yes. Wall-mounted and counter kiosks run on battery power with no WiFi required, so they can be placed near fuel pumps and forecourt areas, not only at the indoor checkout counter.
Do the kiosks need WiFi to work at a forecourt?
No. Kiosks can operate over cellular connectivity where forecourt WiFi doesn't reach, so placement isn't limited by where your network signal is strongest.
Can I compare performance across multiple stations in a chain?
Yes. Every location reports into the same dashboard, so you can compare stores and identify which locations need attention on service, cleanliness, or product availability.
What kind of issues do convenience store operators typically catch with this?
Common findings include staffing gaps during peak hours, product availability issues, and cleanliness concerns in restrooms and forecourt areas — all flagged in real time rather than discovered later in a review.
Any questions about our feedback kiosks?
EXPLORE MORE FEATURES:
SELECTION OF KIOSKS
Branded kiosks to suit every location and brand
PURPOSE-BUILT ANALYTICS
Get actionable insights to make confident business decisions
REMOTE MANAGEMENT
Manage all devices and locations from your office
CUSTOM SURVEY DESIGN
On-brand and tailored to your requirements
MANAGE ENQUIRIES
Manage and respond to feedback in one system
PROFESSIONAL SERVICES
Use our expertise if you don’t have the knowledge or resource in-house