Feedback Kiosks
A Feedback Kiosk for Every Location: Floor, Counter or Wall
Put a customer feedback kiosk exactly where the experience happens. Pick the format that fits each space - the same touchless kiosk, the same questions and the same live dashboard across every site.
- Floor stand, counter and wall-mount formats
- Touchless, with a battery that lasts over a year
- Built-in SIM - no Wi-Fi, no cabling
- Unlimited surveys, responses and users
- Years helping operators listen
- 10+
- Corporate clients across six industries
- 75+
- Feedback signals captured in the moment
- 12M+
Trusted by teams at
Formats
Which feedback kiosk format fits your space?
Match the format to the spot - visibility at the entrance, convenience at the counter, a small footprint on the wall.
Floor-standing kiosk
The most visible option. Tall and sleek, with a custom branded panel, and easy to move as you learn where feedback comes from.
- Entrances, lobbies and store exits
- Custom promotional board
- Moves between areas
Counter kiosk
Sits where the interaction ends - reception, checkout or service desk - and can be secured to the counter.
- Receptions, hotel lobbies, airport lounges
- Checkouts and service desks
- Screen angle adjusts
Wall-mounted kiosk
Mounts at any height where floor space is limited or cleanliness is a priority, with a simple installation.
- Washrooms and corridors
- Clinics and food service
- Staff areas and time clocks
Choosing
How to choose a customer feedback kiosk
Four questions decide most deployments.
| Dimension | Floor stand | Counter | Wall mount |
|---|---|---|---|
| Visibility | Highest - seen from a distance | At eye level at the desk | At the point of use |
| Footprint | Small floor area | Desk space only | No floor space |
| Typical places | Entrances, exits, lobbies | Reception, checkout, service desks | Washrooms, corridors, clinics |
| Moving it | Easy - just relocate the stand | Easy if not secured | Fixed once mounted |
Included
What comes with every feedback kiosk
The kiosk, ready in minutes
Battery-powered with a built-in SIM, so setup is unpacking, placing and switching on.
Unlimited surveys and users
Unlimited questions, responses and dashboard users, across every site.
Remote question changes
Change what each kiosk asks from the dashboard, for one site or the whole fleet.
Comments by QR code
Visitors who want to say more scan the code on the screen and leave a comment.
Alerts and work orders
Low scores alert the right person by SMS, email or WhatsApp, with SLA escalation.
A dedicated account manager
Help choosing placements, plus ongoing review meetings to act on what the data shows.
Results
Every kiosk reports to one live dashboard
See feedback by kiosk, site, hour and day. Compare locations fairly, spot the touchpoints that are slipping, and let PXP AI summarize what changed and why.
- Compare kiosks and locations side by side
- Heatmaps show the hours when scores drop
- Export or connect results to your BI and CRM tools
From feedback to fixed
Low Scores Become Work Orders, Alerts and Verified Fixes
When feedback points to a problem on site, Action Hub opens a work order for that location, alerts the right person and keeps the clock running until the fix is confirmed.
- Threshold reachedPer-location rules spot a run of low ratings or a missed check.
- Work order openedAssigned to the person who owns that location, reason attached.
- Alert sentBy SMS, email or WhatsApp, with delivery tracked.
- Escalated on SLAA supervisor is alerted if it is still open when the target passes.
- Fix verifiedConfirmed on site, with the resolution time on record.
- Staff canteen · Hot lineFood temperatureEscalated
- Hotel · Front deskCheck-in wait timeAssigned
- Hospital · Ward 4BNoise at nightResolved
WhatsApp · Sous chef“Hot line food reported cold - please check holding temperatures.”
Use Cases
Where feedback kiosks make the biggest difference
- FacilitiesSmart Restroom ManagementUsage-based cleaning, verified check-ins and automatic work orders.
- HealthcarePatient & Facility ExperienceReal-time patient feedback across clinics, wards and washrooms.
- Food ServicesCorporate & Campus CateringDaily meal feedback, menu by menu and site by site.
- Facility ManagementFacility Services ExperienceSLA-grade evidence at every client site.
- TransportationAirport Passenger JourneyEvery step from parking to gate, measured and ranked.
- RetailRetail Conversation IntelligenceTurn everyday store conversations into operational insight.
- Retail & HospitalityQuick Voice FeedbackScan, speak, done - routed to staff before customers leave.
- Contact CenterVoice Feedback IntelligencePost-call feedback that drives coaching and recovery.
Feedback kiosk FAQs
What is a feedback kiosk?
A feedback kiosk is a physical device placed where an experience happens - an exit, a counter, a washroom or a lobby - that lets customers, visitors or employees rate it in seconds. Responses are stored with the location and time, so teams can see what needs attention while the experience is still fresh.
Which feedback kiosk format should I choose?
Choose a floor stand for entrances, lobbies and exits where you want to be seen; a counter kiosk for reception desks, checkouts and service counters where the interaction ends; and a wall mount where floor space is tight or cleanliness matters, such as washrooms, corridors and clinics. Many sites mix formats.
Does a feedback kiosk need power or Wi-Fi?
No. Press'nXPress kiosks run on a battery that lasts over a year and connect through a built-in SIM card, so they can be placed wherever the experience happens - no socket, no cabling and no access to your network.
Can feedback kiosks collect employee feedback too?
Yes. The same kiosks are used in staff rooms, break areas and site entrances for quick, anonymous employee pulse questions, with results in the same dashboard as customer feedback.
What is included with a Press'nXPress feedback kiosk?
The kiosk in your chosen format, a stand with a custom banner where relevant, unlimited surveys, responses and users, the analytics dashboard with alerts, a QR code for visitors who want to leave a comment, and a dedicated account manager with ongoing review meetings.
Keep exploring
Start With a Pilot. Scale When It Proves Itself.
We deploy PXP at a focused set of locations, show you what the feedback reveals, then roll out to more locations and touchpoints with you. Our Customer Success team supports you from pilot to rollout.
- Pilot at a few locations first
- Help choosing terminals for each site
- No hidden fees
- Surveys in any language