Once the collectors are configured in the customer journey, you’ll get a constant stream of micro-feedback from every touchpoint over time.

Add meaningful contexts to customer feedback at the moment of collecting the feedbacks.

Modern customer journeys are very complex. The only solution that provides inquiring in-the-moment feedback across physical, digital, and voice channels.

Proprietary IoT-based feedback collectors for physical locations and digital widgets and plugins are an important parameter in tracking the experience trends in your business.

Asking for micro-feedback from customers when the experience is fresh in their minds, will give managers the most accurate and honest feedback.

Customers will be more likely to share feedback when it is a simple and relevant question.

The micro-feedback method allows targeting specific customers at every touchpoint. Ask certain questions only to people who engaged with a specific service, or at a specific location, day, and time.

Customers want to feel like companies are listening to them. If you take their feedback seriously and improve the service and touchpoint, you’ll easily gain their trust and loyalty.

Measuring, monitoring, and improving customer experience continuously will improve companies’ key performance metrics.