Benefits of Press'nXPress Feedback Management Platform
Once the collectors are configured in the customer journey, you’ll get a constant stream of micro-feedback from every touchpoint over time.
Add meaningful contexts to customer feedback at the moment of collecting the feedbacks.
Modern customer journeys are very complex. The only solution that provides inquiring in-the-moment feedback across physical, digital, and voice channels.
Real-time experience trends
Proprietary IoT-based feedback collectors for physical locations and digital widgets and plugins are an important parameter in tracking the experience trends in your business.
Improved accuracy of feedback
Asking for micro-feedback from customers when the experience is fresh in their minds, will give managers the most accurate and honest feedback.
Higher response rates
Customers will be more likely to share feedback when it is a simple and relevant question.
More targeted feedback
The micro-feedback method allows targeting specific customers at every touchpoint. Ask certain questions only to people who engaged with a specific service, or at a specific location, day, and time.
Closing the loop & increasing trust
Customers want to feel like companies are listening to them. If you take their feedback seriously and improve the service and touchpoint, you’ll easily gain their trust and loyalty.
Better retention, revenue, and growth
Measuring, monitoring, and improving customer experience continuously will improve companies’ key performance metrics.