Transform Customer Feedback Text into Actionable Insights

To improve the customer experience and drive business success, it's crucial to turn customer feedback into actionable insights. Our Qualitative Insights Analysis and Dashboard simplifies this process by automatically analyzing unstructured text, extracting relevant information, and transforming it into useful intelligence. With PXP Qualitative Insights solution, you can drill down into qualitative feedback and gain a deeper understanding of the real reasons behind customer satisfaction ratings.

PXP text analytics helps organizations handle massive amounts of feedback from digital platforms and the internet. This precious data can guide improvements to the customer experience, but extracting insights from each comment can be difficult and time-consuming. By utilizing PXP text analytics, you can transform customer feedback into insights that create real-time business impact.

PXP sentiment analysis insight helps you prioritize improvement actions that have the most impact, saving you time and resources. Automated sentiment analysis quantifies what your customers care about and helps you understand the "why" behind their feedback scores.

Features

• Automated text analysis and sentiment analysis
• Real-time feedback
• Identification of key themes and issues
• Competitive advantage through understanding customer needs and preferences
• Prioritization of improvement actions based on impact
• Clustered insights for in-depth analysis
• Saves time and money compared to manual analysis

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Boost your Voice of Customer program with text & sentiment analytics

Machine Learning

identifies sentiment and emotions behind every comment with ML and AI

Real-time Automation

instantly analyzing large volumes of feedback and generate insight

Sentiment Analysis

automated text analysis assigns sentiment score to every comment

Cluster Analysis

automated text analysis assigns sentiment score to every comment

Keyword Analysis

automatically reveal topics, keywords, concepts, and commonly used words

Language Detection

analyze feedback comment and extract text sentiment in any language

PXP Qualitative Insights Benefits

Automated qualitative insights help businesses save time, prioritize improvements, and take actionable steps by analyzing and transforming customer feedback into useful intelligence.

Saves time and money

Automated text analysis and sentiment analysis can process vast amounts of customer feedback quickly and accurately, saving businesses time and money compared to manual analysis.

Improves decision-making

By providing a deeper understanding of customer feedback, businesses make more informed decisions and prioritize improvements that will have the biggest impact on customer satisfaction.

Provides real-time feedback

With automated analysis, businesses can receive real-time feedback on customer sentiment, allowing them to quickly respond to any issues or opportunities.

Identifies key themes and issues

Automated insights can identify common themes and issues across customer feedback, enabling businesses to address the root cause of problems and make necessary improvements.

Offers competitive advantage

By utilizing automated qualitative insights, businesses can gain a competitive advantage by staying ahead of customer needs and preferences.

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Capture customer & employee feedback through various channels, including physical, digital, social, and voice. PXP cloud-based platform simplifies the process of monitoring customer satisfaction and provides actionable insights to prioritize improvements and drive business success.

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