Text analytics will help you get to the root cause
Transform customer feedback into insights that create real business impact. We help you automatically analyze the unstructured text, extract relevant information, and transform it into useful intelligence. Drill down the analysis into the qualitative feedback left by your customers to understand the real reason behind the satisfaction rating.
Massive amounts of feedback With internet and digital platforms organizations are overwhelmed with customer comments. This precious data can guide improvements to customer experience; however, extracting insights from each of these comments has been difficult, expensive, and time-consuming. By utilizing our text analytics, you can transform customer feedback into insights that create a real business impact in real-time.
Features
- Machine learning - identifies sentiment and emotions behind every comment
- Automation - instantly analyzing volumes of feedback
- Sentiment analysis - free-text comments are analyzed and sentiment score on a scale of -1 and 1 will be assigned
- Cluster analysis - using intelligent algorithms each feedback will be categorized and clustered to get insights
- Topic analysis - automatically reveal topics, keywords, and commonly used words
- Language detection - analyze the sentiment of feedback in any language
- Categorize - extract and visualize comments by cluster and topics
Prioritize changes and improvements Save time by using the sentiment data to prioritize improvement actions that have the most impact. Using automated sentiment analysis, we quantify what your customers care about and help you to understand the “why” behind the feedback scores.
Monitor clustered insights and act Take an in-depth look at issues and opportunities. Cross-check clusters, segments, an topics to draw actionable conclusions.