We transform feedback into actionable insights
Understand what customers are saying and how they feel at every touchpoint of the customer journey. We analyze qualitative and quantitative data through highly accurate algorithms and text analytics engine and to reveal customer insights that you can relate to key business drivers and key performance indicators. Utilize real-time dashboard with full control to analyze data and gain insights. Easily browse through all the feedback received with the intuitive dashboard to monitor and track trends and click right through to the details using filtering and search capabilities.
Pre-built reports that save time Don’t spend time figuring out the data and building reports. Align your organization forces around the customer; enable everyone in your organization to focus on analyzing the results. With integrated customer data across all channels and using permission-based access, eliminate silos for customer feedback data. Automate trend alerts via email and get notified in real-time. We make it easy for teams to discover relevant insights themselves.
- Executive and operational dashboard based on what matters to you
- Understandable insights to take action faster
- Monitor daily, weekly, monthly and rolling average KPIs, response counts and more
- Slice and dice data by user group, by cluster, topic, journey point, sentiment and individual
- View big picture trends and spot anomalies at a glance
- Never miss a trend by receiving automatic alerts and scheduled reports
- Automatic alert to the teams in case of changes in feedback trends, to take action
Insight that supports decisions Automated analysis that converts feedback data into tangible and understandable insights. Monitor client satisfaction along the customer journey based on data collected from different touchpoints and channels (on-site feedback terminals, website, email, voice, SMS…). Explore root cause, pinpoint opportunities and risks in each area, and take action to improve.
Diagnose CX metrics by your business drivers Use custom filters to monitor your customers' experience and expectations. See how PXP score or other CX metrics vary by location, section, or any touchpoint.
- Physical location: Get real-time feedback at any physical touchpoint by geography
- Digital channel: Understand satisfaction across all digital touchpoints including website, app, and messenger.
Identify feedback themes Using automated sentiment analysis, all the open feedback comments will be categorized and clustered. As responses come in, clustering helps you surfaces issues, prioritize improvements, or assign appropriate teams to take action.
Take action with Integrations Enrich your CRM data with customer feedback data for better customer intelligence. Trigger workflows to close the loop with customers. Distribute periodic and automatic reports to the different levels of the organization.