Transforming the Patient Experience With Real-Time Operations Insights

The healthcare industry faces major disruptions from new competitors, rising costs, and empowered consumers. This creates immense pressure on hospitals to deliver exceptional patient experiences. In this challenging landscape, Press'nXPress provides a transformative solution, empowering hospitals with real-time data to enhance patient satisfaction and drive better outcomes.

Addressing the Areas That Matter Most to Patients

By leveraging our feedback kiosks and real-time data insights, hospitals and clinics can make informed decisions to improve patient experience. We provide actionable insights to improve key metrics like HCAHPS scores and revolutionize traditional surveys with faster, meaningful feedback.

Key Touchpoints That Impact the Patient Experience

Several touchpoints shape patient experiences including:

• Cleanliness - Keeping facilities tidy with minimal clutter or mess.
• Noise Levels - Maintaining a calm environment without disruptive sounds.
• Wait Times - Minimizing the time patients wait for assistance.
• Comfort & Amenities - Providing comfortable seating, bedding, entertainment options, etc.
• Staff Communication - Friendly, empathetic, and clear communications.
• Response Time - Quickly answering and addressing requests.
• Food Quality - Fresh, appetizing meals served at proper temperatures.

Real-time tracking of conditions in these areas enables hospitals to focus their efforts effectively, ensuring a seamless and satisfactory experience for patients.

Overcome Hidden Operational Inefficiencies

Operational inefficiencies often lurk beneath the surface, diminishing the patient experience. Press'nXPress solution identifies these inefficiencies, enabling hospitals to improve overall patient experience, reduce non-medical call button requests, mitigate staff burnout, manage noise levels, and enhance response times. By addressing these issues that can negatively impact patient experience in real time, hospitals can significantly improve patient outcomes and care.

Real-Time Actionable Information

Press'nXPress real-time feedback and actionable insights through live heatmaps and alerts, allow hospital staff to promptly address emerging issues. With over 35% response rate the PXP Touchless Feedback Kiosks collect, hospitals gain transparent and valuable insights into patient sentiment and operational performance.

Proactive Insights for Impact

We analyze variables like location, weather, and inventory to deliver predictive insights that help hospitals get ahead of potential satisfaction drops. This empowers proactive adjustments to optimize satisfaction. Our predictive analytics empower hospitals to take bold action preemptively. By pinpointing potential sentiment drop-offs in advance, hospitals can make proactive adjustments to prevent dissatisfaction and maintain high levels of patient satisfaction.

Press'nXPress Healthcare Solution Offers

• Easy patient feedback kiosk deployment
• Real-time alerting based on customized thresholds
• Predictive analytics to drive operational changes
• Insights and data integration with hospital systems
• Executive reporting for insights into improvement opportunities

With PXP Healthcare Solution, hospitals can provide personalized care, operational excellence, and a positively differentiated patient experience. Our innovative solution empowers hospitals to deliver exceptional care while optimizing efficiency. Contact our team today to learn more about transforming patient experiences with Press'nXPress.