XPressDash™ is our customer experience management system based on intelligence data analysis algorithms to visualize analyzed customer’s (or employee’s) survey results from physical locations, online pages and events on every smart gadget such as smartphone, tablets, and PCs, in different forms of charts, scores, and memos through mobile IOS and Android applications or web browser online desktop view . This real-time managerial dashboard enables managers to monitor and track the mood of their own business by being uncovered strength and weakness points. Customer and employee experience and satisfaction status are translated basically into NPS, CSAT and CES scores. The Quick view format presenting a holistic view of the business situation at a glance gives a whole insight about how the business is going on. By defining own thresholds, receive alerts and notifications when the conditions are met. accordingly the advanced analytics dashboard make it possible to efficiently go into the depth towards finding out those gaps and problems that affect customer experience (or employee mood) negatively and then taking corrective actions to improve. XpressDash is a useful tool for your plan-act-do-check (PADC) strategy.
XPressDash integrates with our all other products XPressCast, XPressOn, XPressApp, XPressPoll and XPressMail to provide a complete insight and customer experience management of your whole portfolio and different customer touch points.