XPressDash™ is an end to end customer experience monitoring dashboard. It visualizes integrated and analyzed customers’ or employees’ feedback collected from physical and digital touchpoints. These visualizations are presented in different forms of charts, scores, and memos which is easy to understand.
This real-time dashboard enables managers to monitor customer and employee experience changes based on different calculated metrics and KPIs. The XPressView is a quick and simple dashboard that provides key customer satisfaction highlights across different touchpoints. The advanced analytics dashboard makes it possible to dig deeper into the data and discover gaps that affect customer experience (or employee mood) negatively and take corrective actions to improve.
XPressDash is one stop shop that provides complete insights about customer experience across all touchpoints of customer journey.