Asking the key question, NPS and CSAT score may not be enough to identify exactly why customer is dissatisfied.
XPressApp product is an app that can be installed on a tablet and placed at point of service.
Besides asking the key question it enables to ask following “WHY” question to find out the root cause of customer (or employee) dissatisfaction with defined categories . Customer opinion could be also registered through free text option.
The questions can be managed and updated centrally. Define your NPS, CSAT or CES question and follow up “why” question in XPressDash and deploy it to all your service points instantly.