The Direct Contact Channel
The service quality of property management company is a critical consideration of tenants when making stay-or-leave decisions. Satisfied tenants are motivated to stay longer in a property and loyal tenants are even likely to recommend the property to others. They are more likely to leave their property in a decent condition, allowing for quicker relets. Management office plays a great role in this matter.
Make sure that the problems are handled well
by collecting continuous feedback from resident after visiting the office
Reduce tenant turnover rate
by actively listening to your residents and tenants concerns
Apply improvement that matters
by using insights from open feedback results that are collect in-the-moment
XP TouchFree™ - Touchless Smiley Feedback Terminal
Collect feedback right after point of service with TouchFreeXPress™ – the world’s first and only touchless feedback kiosk. This is the game-changer feedback kiosk. Simply manage question of multiple touchpoints and locations. Change questions remotely on an e-ink to monitor your customers satisfaction.
- Completely Touchless Kiosk
- Change questions remotely from dashboard
- Switch to ABC choice and understand the “Why”
- Portable and wireless
- Works with included battery 2+ years
- Wireless built-in connection (GSM networks)
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Touchless smiley & multiple choice kiosk
SMS
Stay in touch with your customers on any device in their pocket. Feedback is a text message away from your customer. Send SMS and text message feedback request post transaction, post delivery and at any other touchpoint using Press'nXPress platform. Reach customers via SMS in bulk with CSV import or connect to your systems via APIs and webhooks.
- Customize your SMS feedback message
- Send SMS feedback manually, or via APIs
- Send bulk SMS feedback simultaneously
- Mobile-friendly and easy to use for everyone
- Track SMS feedback, deliveries and responses
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Two-ways SMS
A feedback request email is a common practice among companies that sell products and services. This feedback collection method will help you find out what your clients appreciate the most about the brand as well as the things which need improvements - a win-win solution for everyone. Your customers will be happy to help you and will be pleased that you care.
- Customize your email feedback message, add logo, colors, add signature
- Embed question so customers can respond directly within the email
- Send email feedback manually, or via APIs after delivery or checkout
- Send bulk email feedback simultaneously by uploading the list
- Track emails sent, delivered, their open rate, response rate and more in real-time
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Embedded a feedback question in email
XP Cast™ - ABC Choices Feedback Terminal
Same idea as smiley terminal but smarter. When you are looking for additional information and precise answer, switch from smiley buttons to a multiple-choice button.
- Understand the “Why” but keep high response rate
- Wireless connection (GSM or Wi-Fi networks)
- Portable and wireless with battery-life up to 3 years
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Multiple choices feedback terminal
AppTablet
Use app if you want to enable your customers to provide opentext comment. This additional input that you collect will complement and help you discover what elements of your service are causing dissatisfaction.
- Ask the follow up “WHY” question
- Opentext comment
- Direct to social platforms to leave positive feedback
- Manage and change questions remotely
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Tablet feedback kiosk