An Open-Ended Feedback Touchpoint
Residents satisfaction is not just about seeing happy faces in the building, but positive relationships and experiences with property managers. One of the great touchpoint to collect feedback from resident is inside their flat when they have plenty of time to open up. Residents to topics that they would like to share feedback are waste disposal, common areas cleanliness, access to amenities, bad conduct from neighbors, water shortage, rent, maintenance & other dues, domestic staff management, maintenance request, and parking woes.
Reduce your tenant turnover
by continuously collecting feedback when it is convenient for them
Invest in upgrades that matter the most
by understanding most important needs of the residents
Immediately respond to residents request
by using an automated voice of resident platform
XP Poll™ - Chip & QR Code
Display feedback QR Code in any digital and physical location that matter to you. With our simple and cost-effective solution using QR code and chip enabled labels, you can complement other feedback collector channels at every single touchpoint to drive better response rates, quality data, and get your customers feedback in essential moments.
- Convenient for anyone to use and share feedback QR Code feedback links are great for collecting feedback from your audience and customers
- Get feedback wherever your customers are Get actionable feedback with optimized link for all devices—mobile, desktop, and tablet
- Track, change and edit your QR Code question Editability, trackability, and changeability are key elements of QR feedback links
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QR code & chip feedback label
SMS
Stay in touch with your customers on any device in their pocket. Feedback is a text message away from your customer. Send SMS and text message feedback request post transaction, post delivery and at any other touchpoint using Press'nXPress platform. Reach customers via SMS in bulk with CSV import or connect to your systems via APIs and webhooks.
- Customize your SMS feedback message
- Send SMS feedback manually, or via APIs
- Send bulk SMS feedback simultaneously
- Mobile-friendly and easy to use for everyone
- Track SMS feedback, deliveries and responses
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Two-ways SMS
A feedback request email is a common practice among companies that sell products or provide services. This feedback collection method will help you find out what your clients appreciate the most about the brand as well as the things which need improvements - a win-win solution for everyone. Your customers will be happy to help you and will be pleased that you care.
- Customize your email feedback message, add logo, colors, add signature
- Embed question so customers can respond directly within the email
- Send email feedback manually, or via APIs after delivery or checkout
- Send bulk email feedback simultaneously by uploading the list
- Track emails sent, delivered, their open rate, response rate and more in real-time
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Embedded a feedback question in email