Create a Home Away From Home
This touchpoint is where you offer the ultimate value for hotel guests’ money. The hotel room quality and comfort can make your guest experience an enjoyable one. To keep your promise in offering a clean, hygiene, and quality service in your hotel, enable your guests to share feedback. Collecting guests' feedback in room will give you a chance to improve your guests' experience during their stay.
Make your guest feels like home
by continuously monitor the quality of service, room amenities, and equipments
Achieve the maximum possible efficiency
by ensuring the comfort of customers and in smooth sailing of the guests' stay
Remove anxiety and concern from guests
by ensuring that all required safety and security guidelines are met for the guests' satisfaction
XP Poll™ - Chip & QR Code
Display feedback QR Code in every hotel room. With our simple and cost-effective solution using QR code and chip enabled labels, you can complement other feedback collector channels at every single interaction point in your hotel to drive better response rates, quality data, and get your guest feedback in essential moments during their stay.
- Convenient for anyone to use and share feedback QR Code feedback links are great for collecting feedback from your audience and customers
- Get feedback wherever your customers are Get actionable feedback with optimized link for all devices—mobile, desktop, and tablet
- Track, change and edit your QR Code question Editability, trackability, and changeability are key elements of QR feedback links
Learn More
QR code & chip feedback label
SMS
Stay in touch with your hotel guests on any device in their pocket. Feedback is a text message away from your customer. Send SMS and text message feedback request post transaction, post room-service and at any other interaction point using Press'nXPress platform. Reach guests via SMS in bulk with CSV import or connect to your systems via APIs and webhooks to collect guest feedback during their stay at your hotel properties and provide exceptional service.
- Customize your SMS feedback message
- Send SMS feedback manually, or via APIs
- Send bulk SMS feedback simultaneously
- Mobile-friendly and easy to use for everyone
- Track SMS feedback, deliveries and responses
Learn More
Two-ways SMS
XP Cast™ - Smiley Feedback Terminal
Wireless and touchless feedback kiosks for hotel guests with three smiley buttons to discover the reason behind your customers’ dissatisfaction. Portable and easy to set up feedback kiosks next to the room hallways. A hassle-free solution with high response rate to stay in touch with your customers and collect feedback. Ask the guests to input their feedback about a particular question at each feedback kiosk and effectively capture what your customers think about the quality of service they are receiving during their stay at the hotel property.
- Wireless connection (GSM or Wi-Fi networks)
- Portable and wireless with battery-life up to 3 years
- High response rate of 30% and more
- Plug and play
- Automatically detect unreliable response
- Alert and notification in real-time in case of dissatisfaction
- High response rate compared to traditional surveys
Learn More
Push button smiley feedback kiosk
XP Cast™ - ABC Choices Feedback Terminal
Same idea as a smiley feedback terminal but smarter. When you are looking for additional information and precise answer, switch from smiley buttons to multiple-choice buttons to capture qualitative feedback from your guests about the room quality and service.
- Understand the “Why” but keep high response rate
- Wireless connection (GSM or Wi-Fi networks)
- Portable and wireless with battery-life up to 3 years
Learn More
Multiple choices feedback terminal
AppTablet
Use the table kiosk if you want to enable your customers to provide opentext comment. This additional input that you collect will complement and help you discover what elements of your service are causing dissatisfaction for your hotel guests.
- Ask the follow up “WHY” question
- Opentext comment
- Direct to social platforms to leave positive feedback
- Manage and change questions remotely
Learn More
Tablet feedback kiosk