Show Your Respects to Patients

The receptionist's behavior has a great impact on how a patient experiences a medical visit. To create a comfort level for the patients, reception area and welcoming entrance plays an important role as the first and the last impressions in patients minds. This impression can reduce stress levels in patients and their accompanies and also will enhance their perceptions of your healthcare setting.

Make sure your reception area is spotless

by gauging the in-the-moment feedback from patients and accompanies

Make sure the receptionists are well prepared

by continuously monitoring your staff behavior and knowledge

Stop spreading negative experience

by giving your patients a voice before they write negative review online

XP TouchFree™ - Touchless Smiley Feedback Terminal

Collect feedback right after point of service with TouchFreeXPress™ – the world’s first and only touchless feedback kiosk. This is the game-changer feedback kiosk. Simply manage question of multiple touchpoints and locations. Change questions remotely on an e-ink to monitor your customers satisfaction.

XP Cast™ - Smiley Feedback Terminal

Wireless terminals with three smiley buttons to discover the reason behind your customers’ dissatisfaction. Portable and easy to set up feedback kiosks at any touchpoint. A hassle-free solution to stay in touch with your customers and collect feedback. Ask the customer to input their feedback about a particular question at each feedback kiosk and effectively capture what your customers think.

XP Cast™ - ABC Choices Feedback Terminal

Same idea as smiley terminal but smarter. When you are looking for additional information and precise answer, switch from smiley buttons to a multiple-choice button.

AppTablet

Use app if you want to enable your customers to provide opentext comment. This additional input that you collect will complement and help you discover what elements of your service are causing dissatisfaction.